We hope that you are entirely satisfied with our service and experience and would be happy to recommend our services to others. If not, please let us know about it so that we can rectify the problem and improve our service.
We make every effort to give the best service possible. However, we are aware that sometimes things can go wrong, with the result that at some point, you may have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly and as amicably as possible.
If you are not satisfied with the practice in any way, please contact the Practice Manager in writing, giving details of your complaint. We will do our best to answer your complaint as soon as possible.
20 Clarence Street
If you are not satisfied with our complaints procedure and process you can contact the General Dental Council (GDC). There are different ways of doing this which depend on issues such as whether your care was provided under the NHS or privately. You can find out more information here.
As per NHSE instructions regarding both the safety of patients and staff during the COVID 19, regrettably all surgery appointments are cancelled until further notice.
For emergency advise our practice telephone number 01452 332444 is available during normal working hours.
For advice about making repairs to your brace at home please follow this link to videos on the British Orthodontic Society’s website.
Please take care and we will continue your treatment as soon as safe to do so.
All at Phoenix Orthodontics.